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Q: What kind of wax do you offer?
A: Our candles are made with 100% soy wax for a clean, healthy burn. There is NO PARAFFIN used in our candles. Also, we use lead free cotton wicks and scent our candles with custom blends of essential oils and phthalate free cosmetic grade fragrances. All our candles are 100% cruelty free, vegan and eco-friendly.
Q: How is your after sale service?
A: We offer 24H/7D AFTER SALES SERVICES. If you have any questions about our products, please feel free to contact us. Meanwhile, we support customers by HD PHOTO to help you grew up online store, if needed.
Q: How much does shipping cost?
A: Please contact us and let us know your address, we’ll check it for you.
Q: Is the sample free?
A: Yes, always, but the shipping cost for your account.
Q: What is your MOQ?
A: We accept SMALL ORDER & support OEM DESIGNS. We have many kinds of NO MOQ jars and bottles for your choosing.
Q: What if you delay the lead time?
A: We’d like to promise you 2% discount for each week delay delivery time. Also, we accept trade assurance orders on Alibaba.
Q: How long does the mass production take?
A: Generally it takes 15 days if they are fasting shipping goods, or takes 45 days upon your deposit and sample confirmation if the goods are not ready in warehouse. Also, it depends on the quantity.
Q: What about I don’t like the quality, after I receive the mass products?
A: We can refund money for all goods that not meet your quality request. And we always promise you 7 DAYS refund money without any conditions.
Q: Is there any compensation for the damaged goods?
A: Yes, we will compensate for all breakage during the logistics.
Q: What is your returns policy?
A: We support 7 DAYS refund money without any conditions.
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Keywords: Candle, Scented Candle, Candle Maker